Privacy Policy
Last updated: 2026-03-28
Introduction
Grove Spark ("we", "us", or "our") operates from Unit 5/1 Talavera Rd, Macquarie Park NSW 2113. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrician services in Chatswood and the surrounding North Shore area. Please read this policy carefully. By using our website, you consent to the practices described herein.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us for a quote, book a service, or communicate with us by phone, email, or through our website. This information may include your name, phone number, email address, property address, and details about the electrical services you require. We also collect non-personal information automatically, including browser type, operating system, IP address, and browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use the information we collect to provide and improve our electrical services, respond to your enquiries and service requests, send appointment confirmations and follow-up communications, process payments, comply with legal obligations, and improve our website and customer experience. We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Information Sharing
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and accounting services. These parties are obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information when required by law, to protect our rights, or in connection with a business transfer.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our website may not function properly.
Third-Party Links
Our website may contain links to third-party websites, including Google Maps, social media platforms, and other external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your personal information in certain circumstances. To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Grove Spark
Unit 5/1 Talavera Rd, Macquarie Park NSW 2113
Phone: 0484 301 155
Email: service@grovespark.com.au
Website: https://www.grovespark.com.au/electrician-sydney/north-shore/chatswood/